Terms & Conditions

Agreement to Terms

Welcome to Nutricare Health Ltd. These Terms and Conditions ("Terms") govern your use of our website nutricarehealths.com and the purchase of products from us.

By accessing our website and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Definitions

• "Company," "we," "us," or "our" refers to Nutricare Health Ltd
• "Customer," "you," or "your" refers to the person accessing our website or purchasing our products
• "Products" refers to health supplements and wellness products sold on our website
• "Services" refers to the e-commerce platform and related services we provide

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to use our website and purchase products. By using our services, you represent that you meet this age requirement.

2.2 Ordering Process

To place an order, you provide your contact information and shipping address during checkout. You are responsible for:

• Providing accurate and complete information
• Ensuring your contact details are correct for delivery communication
• Reviewing your order before confirmation

2.3 Prohibited Activities

You agree not to:

• Use the website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Transmit viruses or malicious code
• Collect user information without consent
• Impersonate any person or entity

3. Products and Orders

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

3.2 Pricing

All prices are listed in Rwandan Francs (RWF) and are subject to change without notice. We reserve the right to:

• Modify prices at any time
• Correct pricing errors
• Cancel orders placed at incorrect prices

3.3 Order Acceptance

Your order is an offer to purchase products. We reserve the right to accept or reject any order for any reason, including:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity
• Inability to verify payment information

3.4 Product Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.

4. Payment

4.1 Payment Methods

We accept various payment methods including credit cards, mobile money, and bank transfers. Payment must be received before order processing.

4.2 Payment Security

All payment transactions are processed securely through third-party payment processors. We do not store your complete payment card information.

4.3 Taxes

Prices include applicable taxes unless otherwise stated. You are responsible for any additional taxes or duties that may apply.

5. Shipping and Delivery

5.1 Delivery Areas

We deliver throughout Rwanda. Delivery times and costs vary by location:

• Kigali: Same-day or next-day delivery
• Other areas: 1-3 business days
• Free delivery on orders over RWF 50,000

5.2 Delivery Responsibility

Risk of loss and title for products pass to you upon delivery. You are responsible for:

• Providing accurate delivery information
• Being available to receive deliveries
• Inspecting products upon delivery

5.3 Delivery Delays

We are not liable for delays caused by circumstances beyond our control, including weather, natural disasters, or courier issues.

6. Returns and Refunds

6.1 Return Policy

We offer a 30-day money-back guarantee. You may return products if:

• Products are unopened and in original packaging
• You contact us within 30 days of delivery
• You provide proof of purchase

6.2 Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Products without original packaging
• Sale or clearance items (unless defective)

6.3 Refund Process

Approved refunds will be processed within 7-10 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

7. Product Warranties and Disclaimers

7.1 Product Quality

All products are lab-tested and certified. However, individual results may vary. Our products are not intended to diagnose, treat, cure, or prevent any disease.

7.2 Medical Disclaimer

Consult your healthcare provider before using our products, especially if you:

• Are pregnant or nursing
• Have a medical condition
• Are taking medications
• Are under 18 years old

7.3 Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from product use.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Nutricare Health Ltd and protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our written permission.

9. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of Rwanda.

10.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through good faith negotiations. If negotiations fail, disputes will be submitted to the competent courts of Rwanda.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.